If you purchased a ticket to a show that was cancelled due to the pandemic, we have two options for you:
1) Refund: We will be happy to refund you the price of the ticket you purchased, however we are unable to return the additional fees charged by the ticketing processor. Additionally, we are not able to refund money directly to your original payment, as we are no longer using that processing company. We can send you the refund via PayPal. Please email your full name, your PayPal username, and the email address linked to your PayPal account to email@example.com and we will issue the refund within a week.
2) Credit: If you would like credit toward a future show, email firstname.lastname@example.org and let us know which show you would like to attend and we will issue you a ticket for that show. Credit can be used toward any future show (subject to availability), but will expire on July 1, 2022.
While we unfortunately cannot reschedule every cancelled show, we are working to make as many of them happen as possible. If and when a show is rescheduled, all previous ticket holders will be notified and given first access to purchase new tickets before the general onsale.
If a show has been rescheduled, and the rescheduled show has taken place, we will only be able to issue credit toward a future show.
Thank you to everyone for your patience during these unprecedented times.