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FREQUENTLY ASKED QUESTIONS

COVID-19

Do I have to wear a mask or show Vax card/negative test?

We’re continuing to follow all Washington State & CDC guidelines and recommendations in regards to COVID-19.

Masks may be worn inside, but are not required. Proof of vaccination or a negative COVID test is not needed for entry.

What if I had tickets to a show that was cancelled due to the pandemic?

We have two options for you:

1) Refund: We will be happy to refund you the price of the ticket you purchased, however we are unable to return the additional fees charged by the ticketing processor. Additionally, we are not able to refund money directly to your original payment, as we are no longer using that processing company. We can send you the refund via PayPal. Please email your full name, and the email address linked to your PayPal account to covidtickets@qnightclub.com and we will issue the refund within a week. All refunds must be requested no later than July 1, 2022.

2) Credit: If you would like credit toward a future show, email covidtickets@qnightclub.com and let us know which show you would like to attend and we will issue you a ticket for that show. Credit can be used toward any future show of equal or lesser value (subject to availability), but will expire on July 1, 2022.

While we unfortunately cannot reschedule every cancelled show, we are working to make as many of them happen as possible. If and when a show is rescheduled, all previous ticket holders will be notified and given first access to purchase new tickets before the general onsale.

If a show has been rescheduled, you must contact us before the show takes place to receive either your credit or refund.

ENTRY TO THE CLUB

What ages are allowed in Q?

We are 21+ every night.

What hours are you open?

Thursday: 9 p.m.-2 a.m.
Friday: 10 p.m.-2 a.m.
Saturday: 10 p.m.-2 a.m.
See our calendar for changes.

What type of music do you play?

We play a broad range of Dance Music and Hip Hop. Check our calendar for detailed information on specific nights.

Do you have a cover?

Yes, there is a cover most nights. Check our calendar for the advance-sale price. Cover charge subject to change at any point. If an event does not sell out in advance, tickets will be available for a higher price at the door.

Do you have a lost and found?

Yes. Please contact lostandfound@qnightclub.com with a description of the item to arrange pick up.

What forms of payment are accepted?

We accept cash, Visa, MasterCard, Discover and American Express. We do not accept Apple Pay or crypto currency.

Do you have an ATM in the club?

Yes. It is located in the front hallway, near the box office.

Do you allow flow toys?

We do allow flow toys on some nights. Please be mindful of your surroundings and people around you. If the venue becomes too crowded, or your use of them becomes an issue, security may ask you to stop and check them into coat check.

Can I vape in the club?

Smoking is not allowed within 25 feet of any business in the state of Washington. If you are caught smoking or vaping inside the club, you will be asked to leave.

What forms of ID are accepted?

We can only accept those forms of identification set forth by the Washington State Liquor and Cannabis Board, which include:

  • US- or Canadian-issued drivers licenses or IDs
  • US military IDs
  • Passports or passport cards

Documents that we cannot accept include:

  • Temporary IDs that do not include your photo unless accompanied by an expired license
  • Cards with a hole punched in it if the hole covers up the date of birth, signature, or photograph.
  • Expired IDs
  • Photos of your ID (you must present your physical ID)
  • Green cards
  • Drivers licenses from a foreign country (other than Canada)
  • Student IDs
  • Work IDs
  • Credit/Debit cards

You can find more info here:
http://lcb.wa.gov/enforcement/acceptable-identification

We reserve the right to refuse service to anyone if we do not feel your ID matches these criteria.

Can I pay to skip the line?

We do not let people pay to skip the general admission line. Presale ticket holders, and people who have booked VIP table service get priority entrance over those buying at the box office. Click here if you’d like to learn more about our VIP table service.

Is there a dress code?

No gang-related apparel, or overtly-offensive clothing.

Is there reentry to the club?

Yes, as long as you have your hand is stamped or you have a wristband you can leave and reenter. If you leave to smoke, please make sure you smoke at least 25 feet from the entry.

What is the parking like?

Q does not have our own parking area, but there are many pay lots and street parking spots available within a walking distance.

Do we offer coat check?

We offer coach check for all of our events for $6 per item.

Is there anything we can not bring into the club?

  • Outside food, beverages, or alcohol. Anyone consuming alcohol in entry line will not be allowed entry.
  • Weapons of any kind, or anything that resembles a weapon, including toys/costumes
  • Illegal substances
  • Non point-and-shoot cameras (DSLR or any other professional-style camera)
  • A bad attitude 🙂

What should I do if I feel uncomfortable or threatened?

If you feel threatened in any way by a fellow attendee or staff member, please contact the closest member of security. We encourage you to follow up with us via email about any situations that made you feel unsafe while in the club.

Can I bring a camera into the club?

Point-and-shoot cameras are allowed. All professional photo/video equipment requires prior approval from Q Nightclub. Please fill out the following form for approval.

TICKETING QUESTIONS

Is there a way to validate a ticket bought through a third party?

Q Nightclub does not assume responsibility or any liability for tickets purchased on the secondary market

Can I change the name on my ticket?

We do not change names on tickets. As long as you have a printed ticket, or the ticket on your phone, you will be allowed into the show.

Does the name on my ID need to match the ticket?

A valid government-issued ID is only needed to prove you are at least 21 years old and to enter the club. Your ID does not need to match the ticket.

Do you have a guest list?

We do not have a guest list open to the public.

Do I need to print out my ticket?

You can either print out your ticket or show it on your phone. We do no have public wifi, so please make sure your ticket is downloaded before you arrive to expedite your entry.

If I purchase more than one ticket, does my party need to arrive together?

No, you can give either a printed ticket or an electronic ticket to anyone arriving separately.

I can’t find my electronic ticket, what do I do?

Please send an email to tickets@qnightclub.com with your name, the name of the show you are attending and we can reissue the tickets. We can also check you in using the photo ID that matches the name on the ticket.

I can’t make it to the show, can I get a refund?

All sales are final.

ADDITIONAL QUESTIONS

Looking for work?

Fill out the form on our jobs page and one of our managers will get back to you as soon as possible.

Do you have a phone number?

The most efficient way to contact us is via email.

VIP TABLE SERVICE: vip@qnightclub.com

LOST & FOUND: lostandfound@qnightclub.com

TICKET QUESTIONS: tickets@qnightclub.com

VENUE RENTAL: events@qnightclub.com

BOOKING REQUESTS: booking@qnightclub.com

EVERYTHING ELSE: info@qnightclub.com

Does ‘Q’ stand for anything?

No, Q does not stand for anything. There’s only one reference, and if you are a Trekkie, you will get it.